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  1. Solutions
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Technical issues

Technical issues

Search in the Technical issues section

Most frequently asked questions

How do I make a conference call?

Conference calls enable you to talk with several people at the same time, regardless of where they are. Up to six people can participate in a...


I can’t send or receive text messages (SMS). Why?

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our...


I can’t make any calls on my phone. Why?

Important: the 3G Network is retiring. Since July 31, 2025, the 3G network withdrawal has begun. If you are experiencing difficulties making or...


I can’t receive any calls on my phone. Why?

Important: the 3G Network is retiring. Since July 31, 2025, the 3G network withdrawal has begun. If you are experiencing difficulties making or...


How can I access and use my voicemail?

Visual messaging now available at Fizz. Available for iOS and Android phones, Visual Messaging is included for free with the Voicemail option in your...


Frequently topics on Community Hub

Technical question - Fizz internet with Videotron TV

Currently with Videotorn internet and Illico on 3 TV's. If I cancel Videotron internet and activate Fizz internet, will I be receiving 2 separate sig...

5

Porting In Technical Issue - 7 days!

Hey everyone, My phone has had a technical issue with porting in. I've been without a phone number now for 7 days (technically 6.5 days. It feels ridi...

1
1

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

Technical issue - ticket got 4 weeks without solution

Is there any estimation how long does technical issues take to be solved? I got one since Aug 9th in progress, and it is such simple issue, FIZZ charg...

5

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

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