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  1. Solutions
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Technical issues

Technical issues

Search in the Technical issues section

Most frequently asked questions

How do I activate my SIM card and create my mobile plan?

Activating my SIM First thing first, do you have a Fizz SIM? If your phone is compatible with eSIMs, order, install and activate an eSIM all at the...


I’m travelling outside my coverage area. What are my options?

Making and receiving calls outside Canada and the United States is now available in select countries through our Voice Add-ons. Text messaging and...


What are the details of the Wi-Fi extender pilot project?

The pilot project involving the use of a Wi-Fi extender with one's residential Internet package for three (3) months is by invitation only. Selected...


My Wi-Fi network is not working. It’s slow or it cuts. What do I do?

Issues with your Internet? Download our Fizz Wi-Fi app from the App Store or Google Play. Select Network Analysis in the tool section of the app to...


Frequently topics on Community Hub

Technical question - Fizz internet with Videotron TV

Currently with Videotorn internet and Illico on 3 TV's. If I cancel Videotron internet and activate Fizz internet, will I be receiving 2 separate sig...

5

Porting In Technical Issue - 7 days!

Hey everyone, My phone has had a technical issue with porting in. I've been without a phone number now for 7 days (technically 6.5 days. It feels ridi...

1
1

"Technical issue with transferring your number" for more than 24 hours

Hi there. New around here. Want to switch my cell service to Fizz so yesterday morning I bought a card, created an account and am working to transfer ...

4
2

Technical issue - ticket got 4 weeks without solution

Is there any estimation how long does technical issues take to be solved? I got one since Aug 9th in progress, and it is such simple issue, FIZZ charg...

5

I have no data left for 14 days due to technical issues with my internet?

Please someone give me a little bit of data 14 days left

3

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