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Manage my plan

Manage my plan

Search in the Manage my plan section
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Most frequently asked questions

How can I put my plan on pause?

Going on vacation, moving or simply taking a break? Put your Home Internet plan on pause with just a few clicks. Good to know: A mobile plan cannot be...
How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...
How do I change my privacy settings inside the Fizz community?

Depending on your privacy settings inside the Fizz community, other members may (or may not) be able to search for you, add you as a contact, and gift...
How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...
How do I change my plan?

You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle. For example, if your cycle renews on...

Frequently topics on Community Hub

The "Adjust plan" link has dissappeared from the Manage Plan page.

Hi,I have 2 lines/plans and one of them (the oldest one), when I go to its Manage Plan page the "Adjust plan" link is not there. It's not related to t...

1
Phone Store Return Never Completed

this is a long story, i bought a phone through the paybright option on december 19th, the phone was supposed to arrive by december 24th, but it arrive...

2
can I get a new SIM?

lost phone. need to replace SIM. I log into account and try to do My plans > Manage > Change SIM card but I get a grey page with nothing on it. ...

8
15
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