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Most frequently asked questions

What’s the My Rewards program?

The My Rewards program allows you to earn rewards for every dollar you spend with us. You also move along in the program when you participate in the...


What do I receive with the My Rewards program?

Why activate your upgrades? Leaving your upgrades inactivated is like leaving money on the table. EACH MONTH. Watch our video and see how easy...


Frequently topics on Community Hub

Will upgrade from 4G to 5G be automatic?

I currently have a 4G plan with 25gb monthly data which is more than enough for my needs. Any idea if this will be changed to 5G at some point? The FI...

5

Glitch in upgrade being applied?

Have an account that has upgrade pending since a few months now. I forgot about it but is this a normal occurrence? On the chat with support as I writ...

1

when would i be able to upgrade my phone?

i brougght my own device n really need a new one can i upgrade?

4

wish I could consolidate upgrades

I have 2 upgrades of 250mb each and I need to trade them for 1 upgrade of 500mb. ;-)

7

Going from 250mb upgrade to 500mb upgrade

As the title says, I have just hit level 2, and I wanted to change the 250mb upgrade to the 500mb upgrade. The first thing I tried was to click the a...

7

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