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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


I can’t send or receive text messages (SMS). Why?

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


Frequently topics on Community Hub

Wi-Fi Calling - tested on Google Pixel

Well folks, here it is. Wi-Fi Calling has arrived at Fizz and all of you with a recent Pixel phones running the current Android 17 QPR2 beta 4 can alr...

4
2

Roaming texts while in Canada

Hello. I have a Canada coverage monthly plan and use my wallet to send texts (5c/text). In my wallet history, all texts show as the texted Canadian n...

3

Can't send text messages to Canada while abroad??

Good day! I am currently in Thailand and my Fizz eSIM is using the AIS network. I am receiving text messages without any issue, but I am unable to sen...

2

Sending MMS text message with no text plan

I have a plan with voice and data, but no text plan. I do have money in my wallet and pay 5c per text as pay-as-you go. Fizz FAQ on the subject seems...

2

Can’t text or receive texts from people who are not using IMessage

Hello, I switched from Fido to Fizz. Everything is working well except the tai cannot text or receive text messages from people who are not using IMes...

3

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