Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French
        • All phone plans
        • Bring your own phone plans
        • SIM points of sale
        • Activate my SIM
        • Network & Coverage
        • Roaming & Travel add-ons
        • Why choose Fizz
        • All phones
        • Samsung
        • Google
        • Refurbished phones
        • Phone plan deals
        • Financing with Affirm
  • Fast & Fair

    High-performance Internet made affordable. Everything's included. Goodbye hidden fees.

    Find your plan
      • Home Internet plans
      • What speed do I need?
      • Home Internet equipment
      • Move or pause your service
      • Optimize your Wi-Fi
  • Your TV. Your way.

    Pick the channels you actually watch. No premium fees, no surprises.

    Build your plan
      • TV & Internet bundles
      • TV plans
      • Sports packages
      • What's on TV
      • Fizz TV app
      • Compatible devices
  • The smart choice.

    Simple plans, fair prices and built-in features that matter. All designed with you in mind.

    Explore the benefits
      • Loyalty rewards
      • Referral bonuses
      • Data rollover
      • Data gifting
      • Our story
      • Member reviews
  • Question?

    Our FAQ covers just about everything. Give it a search.

      • Chat
      • FAQ
      • Forum
      • Status of our services
      • Mobile
      • Phones
      • Internet
      • TV
QC | EN
  • EN
  • FR
Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Phone plan deals Preloved phones Financing with Affirm Samsung Google
Internet
Internet plans Moving Wi-Fi Technologies How it works?
TV
TV+Internet plans Add to your plan TV content
Why Fizz
About us Switch to Fizz Reviews Rollover Flexible plans My Rewards Invite friends Gifting Newcomers
Help
Support FAQ Forum Status of our services
Offers
Current offers

Breadcrumb

  1. Solutions
  2. Home

SIM

SIM

Search in the SIM section

Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


How can I change the SIM associated with my mobile plan?

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network. It...


Your phone does not recognize the SIM card

Is your SIM card damaged? Look to see whether the SIM card is scratched or cracked. Check whether it works when you pop it in another phone. If the...


I can’t make any calls on my phone. Why?

Important: the 3G Network is retiring. Since July 31, 2025, the 3G network withdrawal has begun. If you are experiencing difficulties making or...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


Frequently topics on Community Hub

tried to install esim card on my iphone SE, was rejected. Tried to order actual sim card

not sure if order was placed, no acknowledgement

2

how to transfer iphone sim to iphone 17 esim

hello, currently have an iPhone with a sim card, I am in the process of transfering to an iPhone 17 and it is asking me for QR code to transfer the si...

2

I started a new plan, but choosing esim incorrectly instead of physical sim

I started a new plan, but I accidentally choose esim instead of physical sim I did not activate the esim and did not transfer number. There is no opti...

2

Reusing old SIM after swaping to eSIM

I activated a new plan using a new physical SIM. A few weeks later, I decided I would like to test out the eSIM experience, so I successfully swapped ...

9

There was an error installing the Fizz eSIM on an iPhone with both a physical SIM and another eSIM a

I’m currently using an iPhone 14 Pro with both a physical SIM card and an active eSIM from my previous provider (K Telecom). While installing the Fizz...

1

Show more discussions

Welcome to somewhere else.

© Fizz 2026

New footer

Secure payment
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2026
  • EN
  • FR

OpenID Connect login