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Shipping

Shipping

Search in the Shipping section

Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Where can I see my Fizz order history?

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see...


How can I get a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...


What is the difference between my home address, billing address and shipping address?

Each type of address — home, billing and shipping — has a different role in your Fizz account. Home address. Your home address is where you live. It’s...


Frequently topics on Community Hub

Offshore cruise ships roaming

Just asking if Fizz is ever going to bring back cruise ship roaming. Under travel destinations Offshore and Cruises is still listed but with no add-on...

5

Address is not listed for shipping address

I am trying to add a shipping address, but it is not coming up in the suggested drop down suggestions. How do I manually add a new shipping address?

3

My sim card was shipped without an apartment number and was shipped back so I never got it

Could I ask for it to be reshipped?Also there is no phone hotline to request assistance on this kind of thing?

2
1

Never shipped router, possible refund if shipped this week?

I didn't ship my fizz router and now I got charged $172.46. If I ship it this week, is it possible to get refunded? thank you

4
19

No address is in the shipping zone? Not even Toronto?!

I cannot ship the SIM Card. It doesn't matter what address I put in the shipping address, an error message pops up saying I am not in their Shipping A...

4
14

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