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Most frequently asked questions
When will my Fizz package be delivered?
The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...
Where can I see my Fizz order history?
Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see...
How can I get a SIM card?
Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...
What is the difference between my home address, billing address and shipping address?
Each type of address — home, billing and shipping — has a different role in your Fizz account. Home address. Your home address is where you live. It’s...