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Most frequently asked questions

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Where can I see my Fizz order history?

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see...


Where can I see my Fizz transactions and orders

Where you go in your account to view transactions depends on the type of transaction you wish to see: Order history View orders that were placed for...


Why do I need a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...


Frequently topics on Community Hub

tried to install esim card on my iphone SE, was rejected. Tried to order actual sim card

not sure if order was placed, no acknowledgement

2

I want to cancel my eSIM order

I want to cancel my order that placed yesterday on fizz website

1

Have you received my oder to order my Sim Card, wich i paid $15

Vernet Dorcine

2

I just ordered a SIM card, put in Visa etc. But I do have a order# or confirmation. Is it okay?

Not much explanatory info on this site. I think I ordered a SIM card, followed all the instructions by at the end nothing happened, no print out, no ...

4

Got an older S7 and just ordered a S21 ultra but not simmcard..

I hope i ordered correctly. I plan on taking my current simm card on this phone, a galaxy s7 and put it on my new s21 ultra i ordered with fizz. I am ...

4

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