Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French
        • All phone plans
        • Bring your own phone plans
        • SIM points of sale
        • Activate my SIM
        • Network & Coverage
        • Roaming & Travel add-ons
        • Why choose Fizz
        • All phones
        • Samsung
        • Google
        • Refurbished phones
        • Phone plan deals
        • Financing with Affirm
  • Fast & Fair

    High-performance Internet made affordable. Everything's included. Goodbye hidden fees.

    Find your plan
      • Home Internet plans
      • What speed do I need?
      • Home Internet equipment
      • Move or pause your service
      • Optimize your Wi-Fi
  • Your TV. Your way.

    Pick the channels you actually watch. No premium fees, no surprises.

    Build your plan
      • TV & Internet bundles
      • TV plans
      • Sports packages
      • What's on TV
      • Fizz TV app
      • Compatible devices
  • The smart choice.

    Simple plans, fair prices and built-in features that matter. All designed with you in mind.

    Explore the benefits
      • Loyalty rewards
      • Referral bonuses
      • Data rollover
      • Data gifting
      • Our story
      • Member reviews
  • Question?

    Our FAQ covers just about everything. Give it a search.

      • Chat
      • FAQ
      • Forum
      • Status of our services
      • Mobile
      • Phones
      • Internet
      • TV
QC | EN
  • EN
  • FR
Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Phone plan deals Preloved phones Financing with Affirm Samsung Google
Internet
Internet plans Moving Wi-Fi Technologies How it works?
TV
TV+Internet plans Add to your plan TV content
Why Fizz
About us Switch to Fizz Reviews Rollover Flexible plans My Rewards Invite friends Gifting Newcomers
Help
Support FAQ Forum Status of our services
Offers
Current offers

Breadcrumb

  1. Solutions
  2. Home

Support: My Account | Fizz

Support: My Account | Fizz

Search in the Support: My Account | Fizz section

Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...


I’m unable to log into my Fizz account. What do I do?

New Fizz account. If you’re new to Fizz and recently created your account, the confirmation of your email address is key. This step must be completed...


How do I change the language of the Fizz website?

You can switch the Fizz website from French to English using the FR (Français) / EN (English) button on the bottom of the page. If you're using your...


How do I view my Service agreement?

How to find your Services agreement: Go to My Plans in your Fizz account. If you have multiple plans on your account, you will see them all here...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


Frequently topics on Community Hub

My fizz account points hasn't rewarded for almost 1 year

My fizz account points hasn't rewarded for almost 1 year, as well as the badges.

4

I cannot connect to my Playstation account with my home internet (Fizz modem)

BUT I can connect to my Playstation account with my Fizz data on my cellphone... Why? Someone can help me?

3

How do I remove a phone number from my fizz account?

So I just opened my fizz account after months as my data just stopped working. Then I found out that someone from Quebec has sort of took over or hack...

4

They closed my ticket, but I still can't access my account. Help.

I've been unable to access my account online since late November 2025. After repeated attempts to have the problem solved, and being told that it was ...

2

I Cant access my Fizz account, after verified email .

yesterday after verified the email for fizz acount , i couldnt able to get to my account page , ![](https://us.v-cdn.net/6032561/uploads/editor/16/qcn...

1

Show more discussions

Welcome to somewhere else.

© Fizz 2026

New footer

Secure payment
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2026
  • EN
  • FR

OpenID Connect login