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  1. Solutions
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Mobile

Mobile

Search in the Mobile section
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Getting started

Tips for getting your Fizz mobile plan up and running.

Manage

Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Your phone does not recognize the SIM card

Is your SIM card damaged? Look to see whether the SIM card is scratched or cracked. Check whether it works when you pop it in another phone. If the...


Issues with the battery or charge of your phone

Issue with the charger Test with another cable to make sure. You can also test the charge by removing the charging block You can also test the charge...


Your phone is very slow or freezes

Restart your phone Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds. If it’s a timely issue with the operating...


Your phone shuts down by itself or reboots in a loop

Make sure the power button doesn’t remain pressed If your phone’s power button remains pressed, it could shut down your phone, or be the reason it...


What is the 15-day return policy for a phone bought with Fizz?

To return your phone under the 15-day return policy, you must submit your request online within 15 days of the date on which you received your phone...


Frequently topics on Community Hub

Degoogled phone options with Fizz

I am strongly considering moving away from VoIP and getting a smartphone with Fizz instead. However, I want nothing to do with Google or Apple. I spen...

10

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9
1

Absolute bare minimum plan for SMS receive only - for $5?

Clicking on "Mobile Plans" on the website takes you to a page with sliders and radio buttons where you can modify the plan and see the corresponding p...

3

Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

13
33

Bonuses Policy (Important)

Another detailed find regarding their bonuses policy:   1- Can be applied to mobile or internet 2- Valid for 24 months 3- Cannot be exchanged 4- Fizz ...

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