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Mobile

Mobile

Search in the Mobile section
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Getting started

Tips for getting your Fizz mobile plan up and running.

Manage

Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

I’ve waited more than two hours and still can’t use my plan. What’s wrong?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...


How do I activate my SIM card and create my mobile plan?

Activating my SIM First thing first, do you have a Fizz SIM? If your phone is compatible with eSIMs, order, install and activate an eSIM all at the...


How can I get a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...


How do I subscribe to Fizz?

Good to know: Although we are present in several Canadian provinces, the best way to check if your address (or city) is eligible is to consult the our...


Why do I need a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...


Frequently topics on Community Hub

My response to comments since fizz closed my original post

Original post here @Whizz I am sorry to hear about the uncomfortable situation that you had to go through. As the email address associated with your...

1
1

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

iphone se can not get mobile data to work (help)

iphone 2016 se phone [First time trying mobile data on this particual iphone se, do not know if it works with other carriers]. My previous iphone 201...

3

Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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