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Most frequently asked questions
How do I make sure my mobile service is working properly?
IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...
The ABCs of Fizz mobile services.
Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...
Some calls when in the U.S. do not work. Why?
If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...
I’m outside my coverage zone and my mobile data isn’t working. Why?
When you are outside your usual coverage area and try to use your phone, you must connect to a mobile network that is available in that location and...
Why does my mobile phone say “Emergency calls only”?
Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...